Transforming Travel Operations Using RPA

Eliminating Manual Sales Reporting with an RPA-Driven Workflow to Automate, Validate, and Deliver Accurate Reports at Scale.

Customer Overview:

Our client is a leading American travel and hospitality conglomerate, specializing in packaged travel and resort management across Mexico, the Caribbean, Hispanic America, Europe, and the Middle East. With a vast network of travel agents, the company focuses on delivering tailored travel experiences through its expansive portfolio of brands and resorts, ensuring seamless vacation planning and customer satisfaction globally.

Challenges:

• Time-Intensive Manual Process:
  • Generating and sending monthly sales reports to 2,000 travel agents took 15-20 days, consuming significant team effort.
• Resource Allocation Issues:
  • Dedicated team members were tied up with repetitive tasks, leading to inefficient resource utilization.
• High Error Rates:
  • Manual handling of multiple master files and data inputs led to frequent errors, affecting report accuracy and delivery.

Solution Implemented:

• Automated Data Processing:
  • Developed an RPA Bot to filter, validate, and standardize raw data from multiple sources using predefined business rules.
• Seamless Email Automation:
  • Automated email generation and scheduling based on a contact list, eliminating manual intervention.
• Error Handling and Flexibility:
  • Integrated advanced error tracking, execution monitoring, and manual override options for greater flexibility and control.

Results Achieved:

• Enhanced Efficiency and Cost Savings:
  • Reduced task completion time by 80% and lowered labor costs by 40% through process automation.
• Improved Accuracy and Reliability:
  • Minimized processing errors by 80%, ensuring consistent and error-free sales reporting.
• Scalable and Improved Customer Experience:
  • Boosted customer satisfaction by 80% with faster report delivery and scalable workflows to handle increasing demands.

Infarsight’s RPA solution enabled the client to transform their sales reporting process, drastically reducing manual effort, improving accuracy, and driving scalability. This case highlights how automation can streamline operations and significantly enhance business outcomes in the travel industry.